Wait

Great Adventurer
Characters
Wait,Bubble O Seven, Powunow, Wait 4Bubbles, and Baby Bubble
Platform
iOS, PC
Last edited
It was suggested that I post this on the forums by moderators of the game per V& Discord Server. There was much discussion and feelings expressed on the topic on Discord brought up about the lack of players on US1, but especially the lack of English speaking players on US1. It is obvious that over the past few years, the English speaking community was becoming a dissolving part of the server’s community. This brought up the discussion of server rotation of the “main” default server which brings in many English speaking players to the servers. The rotating of the “main” default server has appeared to have stopped for quite some time now. Apparently, it has only been set to the US3 Server. I am not sure exactly how long ago the rotation of the “main” default server stopped but I was told that it had. Maybe someone else does? Can confirm? However, being a very active player on US1 and seeing our demographics change so much causing countless of issues, over the past few years especially, I am responding to asking “why did the main default server rotations stop in the first place”? US1 has now shifted from an English only server to a mainly Brazil Portuguese and Spanish speaking community since at some point becoming the South American default. There has been a challenge to find volunteer moderators to keep up with the necessary translations as well as support of the English players on the US1 server. If it wasn’t for the “core veteran English speaking” – there would be very little English spoken in chat if at all. To be clear, this has nothing to do with the existing volunteer Moderators and extraordinary Event Committee Members, who do an excellent job to help out. Although, we can always use more Moderators to basically focus on the translation necessities that our server needs so desperately. It’s the lack of players, and especially English players that is adding to the many challenges that the US1 Server has been growingly experience the past few years. I feel it is essential to point out some of these challenges and resulting concerns that players have from the US1 Server now.
Communication is essential for knowing the correct directions, mechanics, and logistics of everything for a smooth gaming experiencing. Many English speaking players have invested years and money into their US1 accounts. Many of us cannot leave nor do we want to leave our US1 server community. We are really are hoping that we can get a more balanced amount of both English and other languages players. Let me be clear, this is nothing against the players from around the World and whatever language that they speak. We have made many good friends over the years and we have watched their community grow. We rely on Google Translate but that is often a challenge and time consuming way of trying to communicate within a game that has a lot of information and detail to it. Google Translate doesn’t copy over the BR Portuguese translations without a bunch of “?” marks that replace letters the program doesn’t know what to do with. Most players do not use Google Translate, but some do. There is not always consistent times that moderators are online to help with those translations which are usually necessary during the Event Zone, Elder Runs, and Raid times. We are still faced with daily language barrier challenges.
Both the lack of players and language barriers cause common daily issues which often result in frustrations where players get upset at other players, players give up doing event zones, elder runs, and raids, leave the server, or quit the game. I am going to give some brief examples of how not rotating the “main default server” to bring in more English speakers to the game has I impacted US1, over this length of time. I am not going to elaborate. Anyone else care to give their own examples of challenges you faced? I think what I mention below sums up the challenges we have faced for a very long time. This has impacted everything related to villager and hero activities on US Server 1 because of the language barriers and the lack of new English speakers coming to join the community of the existing English players as well there. We have lost valuable players that led successful quests, elder runs, event zone runs, ladders, and raids. Some have quit the game or moved on to other servers. This has put a lot of pressure on the existing players to be there to help out. No one should feel obligated to have to do anything; however, this situation has made many feel that way. This is especially true for both the Warrior and Priest classes on the US1 Server. There is a very noticeable lack of classes on the US1 Server. Can you blame them?
This has impacted just about every area of the Villager and Hero players gaming experience on US1. For example, the 95 Elders stopped happening AGAIN over the summer. Most everyone that I was running with last year stopped playing at some point. Others have been trying to figure out a time to offer them, but nothing has come through on that yet. It’s not easy trying to determine times/days and then work through language barriers as well. There are sometimes 95 Elders done later in the evening. Either no one was showing up or too few players to run it at the 1:00pm/17:00 ACT. Recently, we felt to try again at our 1:00pm time, which is 17:00 Ardent City Time and we have been getting on average the past week, 6 players. I currently have one toon that needs 95 recipes and another toon who will soon be able to do the 95s too, whom needs recipes. We all know how long it takes to earn those recipes and that you need to be running the 95 Elders consistently to do so, right? How can I do that, with not enough players to do so?
Another example of Hero impact, the Event Zones grow more and more tedious and challenging each new season’s release. It takes a lot of cooperation to earn whatever you are trying to earn in there. This year in Equinox, most of us will be lucky to earn enough for one “big ticket” item because of the noticeable lack of players and language barriers. Another great challenge that is similar to what you see in Event Zones is the Raids. Lack of players and the language barriers to understand the mechanics and strategies of how that all works, can be beyond frustrating! Consider yourself very lucky, after maybe much time to coordinate doing so, to get enough players to show up to run an Event Zone Ladder and/or a Raid especially so needed at the higher tiers. Never mind how knowledgeable everyone is about doing things and if everything is understood by all language speakers present whether the Ladder Run or Raid is “well done” so to speak.
It’s not just the combat that is affected but the Villager aspect to and it all does relate. I will just mention a couple here. As an active guild leader, I am lucky to bring in one new player every 6 months to a year, who speaks fluent and understands English. However, once they encounter all of the challenges the server faces, they disappear. There have been challenges having things crafted when you are not high enough level or you haven’t obtained your Mastery. This creates other problems such as the villages in “closed status”. Due to the decreasing number of players, guilds have discontinued or some guilds had to merge with other guilds, to combine to small groups of players that remained. However, the newly formed small guild continues to keep the guild village closed. One of the many benefits of being in a guild is to help your guild members have the best gear for combat. This has impacted that because you don’t have the players to help to do, but mainly, you don’t have the players that reach 95 and have the recipes to do it at the numbers we used to have to do so. Most 95 players that DO have gear that is 5 starred, no longer play and those that DO still play are not on often. You have to mail the person you are requesting the gear from and hopefully hear back from them.
We have lost many English speaking players because of these issues we have on US1. All the three communities, English, BR Portuguese, and Spanish, need to be supported on US1. However, the English speaking community has not been getting the support that we need there to encourage new English speaking players to not only join our server but to remain on the server. This is why we have all been questioning, what is going on? We do not want to lose any more valuable English players on US1. Players make friends, and when friends are not around, they are missed. Thankfully, we have a strong, close, wonderful community on US1 whom have been here for a very long time – some since Beta testing of the game. I feel very lucky to be a part of the US1 Server community. I have watched our community dwindle. We just don’t see the friends we used to see around. Many just login to the game and disappear seconds later. Logins are just logins; playtime is making the game possible. We DO welcome new players wholeheartedly and hope they end up loving the game so much that they stick around like the rest of us. English speakers may happen on the US1 Server, but they do not stick around long and sometimes they do ask in World Chat, “does anyone speak English here” because all they see is the other languages filling the chat channels for long periods of time.
This message is in no way, shape or form, trying to cause any kind of drama. This message is to convey what many of us whom are left to face the US1 Server challenges, day in and day out, face. We are looking for support. On the behalf of the US1 Server Community, we hope to see some possible solutions to the lack of players and the language barrier issues. We really could use the help. I do not feel this will be a “quick fix” but something that will take a long time. Can we get the support that we need to help our English Speaking Community Thrive again on US1? Can we get help with language translations on US1 during Event Zone, 95 Elder Runs, and Raids?
We would really appreciate the help, insights, and support that the Otter Team may have to offer us at this time.
Sincerely, US1 Server Community
 

dustbunny

Squirrel
Platform
iOS, PC
Yup yup yup, Totally agree. Though, I feel the US1 will never gain back it's English speaking community because players who come into the game will probably always choose to play on US2 or US3 where the community is mostly English speaking. I know I would. Why play on a server where you can't community with most of the players when 2 other servers are available to easily switch too. Also, those servers have a larger player base with more help available.
 

Dis

Warrior
Characters
Disdayne Skorn Ridicule DisInterested
Platform
iOS, PC
I've played this game since closed beta and used to be very active and very well known. I took a break for a couple years for a few personal reasons, and since my return I mainly just stay in my small community village due to there being literally nobody there that I can ask for help. I've decided to give it a few more weeks and then I'm done again. Possibly for good this time. There does need to be some sort of balancing done to make this server enjoyable for everyone.
 

IrishElf

Citizen
Forum Moderator
There is not always consistent times that moderators are online to help with those translations which are usually necessary during the Event Zone, Elder Runs, and Raid times.
Sorry... moderators aren't there to translate for you. :) You can, like some of us do, use a translation program. :)
 
Reactions: Wait
  • Likex1

Kitty the Hunter

Villager
Platform
PC
Sorry to come right out with this but it is how I see things, and you said yourself, English speakers come but they don't stay long. Many players are now mobile and they have some problems of their own, one of which is being able to open another screen such as Wiki which causes the game to close rather quickly, because of this Google translate is not a good option for them. To be honest, I don't play on mobile so this is only what I've heard. Maybe someone else could confirm?
A couple solutions could be either a in game language translation system or separate chat channels. Both have their challenges and limitations, but this problem needs to be addressed with haste.
V & H can't be considered welcoming if we can't communicate. with each other.
 

Majenta

Villager
Forum Moderator
Platform
PC
Whilst I sympathise with the points raised, I suspect OP has demonstrated precisely why Mad Otter cannot at this stage simply resolve the issue by rotating the default to US1.

As is pointed out towards the end of the OP, "English speakers may happen on the US1 Server, but they do not stick around long and sometimes they do ask in World Chat, “does anyone speak English here” because all they see is the other languages filling the chat channels for long periods of time." In practical terms, if Mad Otter were to switch the default to US1, all it would likely achieve is that the vast majority of new players would leave the game very early - and that would be catastrophic to the long term survival of the game.

I am sure that Mad Otter are trying to devise a long term solution, but I fear it may well be neither simple nor quick, so I think sadly we can only be patient for now.
 

Wait

Great Adventurer
Characters
Wait,Bubble O Seven, Powunow, Wait 4Bubbles, and Baby Bubble
Platform
iOS, PC
Yup yup yup, Totally agree. Though, I feel the US1 will never gain back it's English speaking community because players who come into the game will probably always choose to play on US2 or US3 where the community is mostly English speaking. I know I would. Why play on a server where you can't community with most of the players when 2 other servers are available to easily switch too. Also, those servers have a larger player base with more help available.
Thank you Dustbunny!
 

Wait

Great Adventurer
Characters
Wait,Bubble O Seven, Powunow, Wait 4Bubbles, and Baby Bubble
Platform
iOS, PC
Well written post Wait! I miss the old days for sure. Perhaps if they switched the default server to US1 we could start to rebuild?
Thank you Wander Woman! <3
 

Wait

Great Adventurer
Characters
Wait,Bubble O Seven, Powunow, Wait 4Bubbles, and Baby Bubble
Platform
iOS, PC
I've played this game since closed beta and used to be very active and very well known. I took a break for a couple years for a few personal reasons, and since my return I mainly just stay in my small community village due to there being literally nobody there that I can ask for help. I've decided to give it a few more weeks and then I'm done again. Possibly for good this time. There does need to be some sort of balancing done to make this server enjoyable for everyone.
Hi Dis, Please feel free to reach out to us. There is a "core English Speaking community" that still exists hidden behind all the other communities that have come in that are not English Speaking and its not to say that the other communities wouldn't be there to help - you would need a translator.
 
Reactions: Sudaki, Zazie and Dis
  • Likex3

Wait

Great Adventurer
Characters
Wait,Bubble O Seven, Powunow, Wait 4Bubbles, and Baby Bubble
Platform
iOS, PC
Sorry... moderators aren't there to translate for you. :) You can, like some of us do, use a translation program. :)
I do quite often. And I am not meaning the "existing" moderators either. You existing volunteer moderators already do enough awesome support to help the server! I mean adding some "additional moderators" to specifically help with the translations at those specific times especially but not only.
 

Wait

Great Adventurer
Characters
Wait,Bubble O Seven, Powunow, Wait 4Bubbles, and Baby Bubble
Platform
iOS, PC
I do quite often. I cannot speak on behalf of the rest of the community though. And I am not meaning the "existing" moderators either. You existing volunteer moderators already do enough awesome support to help the server! I mean adding some "additional moderators" to specifically help with the translations at those specific times especially but not only.
 

Wait

Great Adventurer
Characters
Wait,Bubble O Seven, Powunow, Wait 4Bubbles, and Baby Bubble
Platform
iOS, PC
Sorry to come right out with this but it is how I see things, and you said yourself, English speakers come but they don't stay long. Many players are now mobile and they have some problems of their own, one of which is being able to open another screen such as Wiki which causes the game to close rather quickly, because of this Google translate is not a good option for them. To be honest, I don't play on mobile so this is only what I've heard. Maybe someone else could confirm?
A couple solutions could be either a in game language translation system or separate chat channels. Both have their challenges and limitations, but this problem needs to be addressed with haste.
V & H can't be considered welcoming if we can't communicate. with each other.
Thank you for your feedback!
 

Wait

Great Adventurer
Characters
Wait,Bubble O Seven, Powunow, Wait 4Bubbles, and Baby Bubble
Platform
iOS, PC
Whilst I sympathise with the points raised, I suspect OP has demonstrated precisely why Mad Otter cannot at this stage simply resolve the issue by rotating the default to US1.

As is pointed out towards the end of the OP, "English speakers may happen on the US1 Server, but they do not stick around long and sometimes they do ask in World Chat, “does anyone speak English here” because all they see is the other languages filling the chat channels for long periods of time." In practical terms, if Mad Otter were to switch the default to US1, all it would likely achieve is that the vast majority of new players would leave the game very early - and that would be catastrophic to the long term survival of the game.

I am sure that Mad Otter are trying to devise a long term solution, but I fear it may well be neither simple nor quick, so I think sadly we can only be patient for now.
Thank you for your input Majenta, you bring up some important considerations. We have been patient for a very long time. It seems that US1 Server may need a miracle at this point.
 
Reactions: Zazie
  • Likex1

Cosmickitty

Bog Frog
Platform
iOS
i don’t play US1, but it sounds like there are essentially 2 options.
1. A chat translator, it’s quite odd to me this isn’t already a thing. I’ve run discord servers with perfectly good translators, I don’t see any reason the game isn’t utilizing google translate services.
2. Divide US1. I’ve read that it’s impossible for them to merge servers. I’m just going to assume that’s true and they can’t pull the english US1 players into US2. In that case divide out US1 players that opt in into a new US4. Keep US1 South American, make US4 the new default. I’m a bit unsure the game has a need for 4 US servers though.
 
Reactions: Wait
  • Likex1

IrishElf

Citizen
Forum Moderator
A couple of things to remember when asking for changes to a game we do not own:

There are sometimes limitations, monetary or otherwise that impact what can and cannot be done.
We can ask for things, but if they don't fit into the plans, design or vision they might not be added.'

So please, keep all that in mind
 

Kaydee

BRA Member
Characters
Kaydee
Platform
PC
This has been an issue for a while now, and I remember, in the past, saying, that a 2nd world/chat was needed, one that is reserved for English, and one just for Spanish/Portuguese, but also phasing in group channels, which would function independently of W/C, G/C, or the friends list.
For example, let's say there's a group of people that want to talk tactics for earning gold in raids; they can get together within a group that is created specifically for this, and has its own chat channel, so they can discuss raid-tactics to their heart's content, without having to leave their respective guilds, or villages, or spamming W/C, to do so. Some of these players might also be actively involved with planning crafting events, for example, so they could also join a group of players involved with that, again they have their own chat channel, to talk all things crafting. In-essence, allow players to be in more than one "group/guild", each with its own chat. Open groups bring together like minded people, but guilds, as they are now, undermine, what is meant to be a game focused on a community of players.
The point is, that these chats are separate from others, allowing for conversations between players, interested in the same things, having the same goals, speaking the same language, etc. Unlike villages, and guilds, players can be in however many groups they want. They can keep/grow friendships with players who live in other villages, and/or are in different guilds ~it would even provide a way for the super sized guilds to communicate across more than one village.
Discussions, for the most part, start focused on a common topic, but... even the most focused conversation will, at some point, flow into a more general talk, then lighthearted chit-chat.
Alas, the spontaneity of a general, lighthearted, everyone can join in, chit-chat in W/C, was drowned-out by a cacophony of talk, and then lost in the mix. Lighthearted chit-chat, a good laugh, maybe a good wallow in some common misery, helping someone out 'real quick', and then get right back to having a good laugh, these are the things that smooth out rough edges, and keep people together, at least for a longer while.
I stopped taking part in world chat a long time ago, not because I'm being difficult, anti-social, careless, weird, whatever, it simply distracted me from playing the game too much, as it required a lot of focus to figure out what was being said, and how to reply, or even the person you were replying to, never-mind trying to use a translator... At some point it became too much effort to try and keep up with all the different conversations, many in languages I don't understand, all vying for attention, so I stopped.
I used to enjoy just watching W/C, pop in when I had something to add, help with something if I could, or just feel part of the community, but now I see very little English in W/C, and probably miss most of what little there is... maybe I'm just in the wrong timezone, in an ever changing world, idk, but even though I am a tad 'socially challenged', and content with my own company, I do miss that breeze of energy that came from lively world chit-chats.
 

Zerowon

Adventurer
Platform
Android
i don’t play US1, but it sounds like there are essentially 2 options.
1. A chat translator, it’s quite odd to me this isn’t already a thing. I’ve run discord servers with perfectly good translators, I don’t see any reason the game isn’t utilizing google translate services.
2. Divide US1. I’ve read that it’s impossible for them to merge servers. I’m just going to assume that’s true and they can’t pull the english US1 players into US2. In that case divide out US1 players that opt in into a new US4. Keep US1 South American, make US4 the new default. I’m a bit unsure the game has a need for 4 US servers though.
The reason it's impossible to take players from on server to another is , everything is created on that server. Your character, items, stats, village, etc all belong to the server you play on. In order for the Otters to put you on a different server they would literally have to write a whole new character, stats, items, etc, and they will never ever do that, because it would simply take way to much time per character. Now if our characters were created outside of a server (won't mention other game names ) then everytime you play you could choose a different server, and still keep everything you own, but I couldn't even fathom how villages would work then.
 
Reactions: Wait, Zazie and IrishElf
  • Likex3

Chris30s

Reader
Platform
PC
... I’ve read that it’s impossible for them to merge servers. I’m just going to assume that’s true and they can’t pull the english US1 players into US2. In that case divide out US1 players that opt in into a new US4. Keep US1 South American, make US4 the new default. I’m a bit unsure the game has a need for 4 US servers though.
The reason it's impossible to take players from on server to another is , everything is created on that server. Your character, items, stats, village, etc all belong to the server you play on. In order for the Otters to put you on a different server they would literally have to write a whole new character, stats, items, etc, and they will never ever do that, because it would simply take way to much time per character. Now if our characters were created outside of a server (won't mention other game names ) then everytime you play you could choose a different server, and still keep everything you own, but I couldn't even fathom how villages would work then.
There actually was a "sort-of server merger" in the past -- there used to be a Brazilian server, run by a company in Brazil, but they stopped it in 2016. So Mad Otter offered all BR players the chance to create a new character on US1 that could be leveled up to where their BR character was. See details HERE.

I bring this up because I can't picture that MO would want to undo the "merger" work they've already done by separating English-speaking players onto a new/different server.

I'm not sure what the solution might be... or if there IS a solution. But I do hope that something can be figured out to keep the current players on US1 and get more new players to choose that server and stay.
 

Zazie

BRA Member
Royal Guardian
Characters
Zazie, Shiny, Skip, Auntie, Neither
Platform
PC
The following is in no ways a fix to the problem, but it's relevant, and needs to be addressed. It relates to the default settings on new characters/accounts. By default, the setting to "hide foreign language chat" is turned ON, not turned OFF!!

What this means is that if you are playing on US1, a server where there are 3 languages predominantly spoken, you will NOT see any chat from players who are reading quest dialogue in a foreign language! This amplifies the perception among new English-speaking players that the server is "dead."

English-speaking players new to the server won't see ANY chat at all if it's all happening in Spanish or Portuguese simply because of their default setting. And they're not likely to go digging into the settings looking for one related to seeing chat in foreign languages. (Why would they even think of doing such a thing? How could they possibly know to do this??) This begins an endless loop, which is part of what's hurting the English-speaking community. If you studied a bit of Spanish in high school (and Spanish is the second-most-commonly spoken language in the US), world chat will no longer appear "dead" to you, because by default, you're now seeing ALL of the 3 languages spoken on the server!

I would politely ask the Otters to change this default setting. If you choose not to see foreign languages in chat (note that this setting is determined by whether the other player is playing the game in English, Spanish, or a different language, NOT which language they speak or how many languages they speak!), then you can take the initiative to go into Settings and click on "hide foreign language chat."

Thank you!
 
Status
Not open for further replies.
Top