AmeliaY
Citizen
Platform
- iOS
Josh
Villager
Platform
- Android
Dev is good at giving us hint with name. I have not went to check yet but just to let you know. Maybe check on Quietus? I think dev name it "Quiet Us" because... well not to spoil for those who havent got this far yet. Just my opinion
AmeliaY
Citizen
Platform
- iOS
Josh
Villager
Platform
- Android
Last edited by a moderator
Thanks. Me too. That part had nothing to do with Quietus. I assume you finished the side quest and had awesome reward for it doing so, too. Learning the history of blighted isles was great thru doing this side quest. Btw, mount vendor gave us something cool, to farm meds for when finish the whole side quest. As for spoilers, I guess this thread can be deleted to not spoil or just have "spoilers" in the title of thread to warn others. But, pretty sure many will ask in thread sooner or later.
AmeliaY
Citizen
Platform
- iOS
Agreed the above reply, pls delete this thread, thanks for everyone’s help. And the rewards are great.
Arjuna
Grand Priest
Characters
Arjuna, Lord Villian
Platform
- Android
Others may need the same things answered in the future. You don't need to delete this thread, rather go back to your post above where the spoiler is inserted and edit your post.
In the editing screen, you see an option to select a drop down that has 3 dots and an arrow point down ...
From here you can select spoiler tags, then cut and paste your previous spoiler response between the tags. The answer will then be hidden from everyone unless the click on the spoiler button.
Place your spoiler here!
AmeliaY
Citizen
Platform
- iOS
Aubriel Snow
Master Gatherer
Characters
Aubriel Snow, AubSnow
Platform
- iOS
HELP!!!! i accidentally deleted the book once i made it with the three pieces thinking it was just an common wiz spell book, still have the key though. (don't judge 0_O it was late at night and I was on mobile) I tried getting something from the *places* again but they are not clickable anymore... IS THERE ANY WAY I CAN GET THE BOOK AGAIN?!?!?!?!?
plz help
plz help
sirbabbo
Guest
Might be able to go back to the npc that gave you the book. Or submit a bug report, state your toon name and zone, and say what you deleted and take a ss of the quest. The devs will get it back to ya when they can!
sirbabbo
Guest
Last edited
FYI to clear up any confusion as to which type to use: https://villagersandheroes.com/forums/threads/bug-reports-vs-cs-tickets.221/#post-1812
Hi, Everyone,
For too long now, there has been a great deal of confusion as to the differences between in-game bug reports, and Customer Support Tickets. So let’s see if we can’t remedy that.
The first and foremost difference, and I’m putting this one in boldface type so that it can be made as clear as possible, is: bug reports are a one way form of communication, and players will NEVER get responses to them, unless under very special circumstances. Customer Support tickets, however, are a two-way form of communication. That is the purpose of CS tickets -- for players to be able to talk directly to us about any game issues they might be having.
So now let’s get into more specifics.
Bug Reports
An in-game bug report automatically has your log files attached to them. These files are essential in order for us to resolve the bug being reported.
- After you have experienced the bug, please DO NOT close the game. If you do, all of those log files will be lost. This means if you report a bug several days after it happened to you, it will unfortunately be of no use to us.
- So please always send the bug report immediately after you have experienced it.
The purpose of a bug report is exactly as the name suggests: to report bugs. If you have experienced a glitch, a fault, an error, or any kind of malfunction within the game, then an in-game bug report is your avenue to tell us about it.
- If you are upset about a policy in the game, is that a bug? No.
- If you can’t remember your password, and don’t know how to make a new one, is that a bug? No.
- If someone is harassing you in the game, is that a bug? No.
- If you hate the particular shade of green in a zone, is that a bug? No.
- If you accidentally deleted your character and want it restored, is that a bug? No.
- If you made an unintended purchase of some kind, is that a bug? No.
- Is a lengthy essay about the pros and cons of PvP a bug? No.
All of the above are issues that we can absolutely help you with, or listen to your concerns about, but they are not bugs. They are issues for Customer Support. So your first rule of thumb when trying to decide between sending a bug report or a CS ticket should be: Am I having a problem that I need help with and need to talk to management about, or did I just experience an actual glitch in the game which should be brought to the attention of the game developers so they can fix it, and that I don’t need a response about?
When reporting bugs, please be aware of the following:
- Any reports with profanity in them are closed immediately. (Calling us derogatory names will not get a bug resolved, since we will read no further.)
- Please be as specific and clear as possible when reporting the bug, so that we can reproduce it ourselves. Give us the steps. If we can reproduce it, we can fix it. Therefore, a bug report which says only, “Dudes, my weapon won’t work right," isn’t going to help us at all.
- Please always try to attach a screenshot to your bug reports.
Customer Support Tickets
A link to our Customer Support page can be found in-game, on the forums, on our VH web site, or right here.
(*Note: currently mobile players cannot access the page in-game, but that will be remedied in the future. In the meantime, since your issue is not a bug, and urgent log files are not needed before closing the game, taking an extra few minutes to visit the Customer Support page through the other methods out of game should be sufficient.)
As already mentioned, CS tickets are a two-way form of communication. If you want to talk to us, and get a reply from us, send a CS ticket. If you need help with something, send a CS ticket. If you specifically have an issue related to any of the following (to name just a few), send a CS ticket:
(There are simply too many issues to list, so I won’t try to.)
- Account issues
- Payment issues
- Log-in issues
- Quest and item issues
- Forum issues
- Policy issues
- Harassment issues
- Strife/conflict/problems with players issues
- Feedback
- Converting villages to private
- Reporting bad names
- Other
How to Attach Screenshots to Customer Support Tickets
When submitting the initial ticket to Customer Support, it is not possible to attach a screenshot. HOWEVER, once you have received a reply on your ticket, you can then attach screenshots as you would to any email. On your initial ticket, just say something like: ‘I will supply screenshots upon your reply.’
Alternatively, when submitting your initial ticket, you can use a third-party image sharing resource, and supply us with a link to your picture that way. (Imgur, Google Drive links, Dropbox, etc.)
Other Issues To Know Regarding Customer Support
- We currently do not have full-time support on the weekends. So you will likely not get a reply to your issue until Monday or Tuesday, if submitted on a weekend.
- After entering your information into the Customer Support form and submitting, you will always receive an automated confirmation a moment later. If you did not receive that confirmation, it means your CS ticket did not go through and we do not have it.
- If for whatever reason, you are unable to submit tickets through the Customer Support page, just send a direct email to: support@madottergames.com
And lastly, just a reminder: the Forums are not a substitute for either bug reports or CS tickets.
Hope all of the above helps clear up some confusion! Thanks for reading, Everyone!