Something's up with the downgrade mechanism

[Phergus]

For the last 5-6 days I'm frequently getting partial stacks of reducible materials that won't further downgrade. I'll be clicking away and then suddenly clicking has no effect. Sometimes I can drag the material into a hotkey spot and that will work to finish the stack, and usually restore the mouse-click method to working as well, but sometimes not. When both don't work I have to log out and back in to get it to work again.

 

[Cosmickitty]

I had this happen on some pelts in my hotbar, took them off and then they worked fine after reequiping. Thought it was jus5 a weird thing so didn’t bug report

 

[Majenta]

If you have them in a quickslot, it may be that it is actually downgrading a different stack in your inventory.

I have seen this a few times - the ones in the quickslot stay at (say) 6 fleece, but it is happily downgrading a stack in different bag, so to me it looks like nothing is happening.

 

[Cosmickitty]

I’ve had that too, but in this instance it was my last stack, it was working fine till suddenly it wasn’t

 

[Anthem]

I had a problem when gathering. It would show I was still getting exp. but I was not getting any gathers. I had supplies and good tools. After I relogged, all was fine. I did not bug report. Just thought it was me.

 

[Phergus]

If you have them in a quickslot, it may be that it is actually downgrading a different stack in your inventory.

I'm aware that the stack you are clicking on or hotkeying isn't necessarily the one that gets reduced.

This has happened with multiple stacks and with single stacks. It has happened not only to me but my better half as well. Today was Fleece day in the village so we both got to experience it multiple times while completing the first four tiers.

 

[Phergus]

I had a problem when gathering. It would show I was still getting exp. but I was not getting any gathers. I had supplies and good tools. After I relogged, all was fine. I did not bug report. Just thought it was me.

I saw that about a month ago. Really weird and, like your experience, I logged out and back in and it was fine.

 

[Zazie]

I experienced this bug about 3-4 days ago. I did submit a bug report about it! (Yay, me!)

I was donating large quantities of ham to village projects (I completely filled the level 1 ham and might have filled the level 15 ham too) and was downgrading it while I had the village project board open. (I have always been able to downgrade mats while keeping the project board open! Or at least for as long as I can remember. (Those early V&H years have some fuzzy moments in my memory.) Gotta be at least about 5-6 years that I've been doing it this way?)

Anyway, what I was finding was that once I had more than one full stack and a partial of level 1 ham in my bags, I was no longer able to downgrade the level 15 ham to level 1 ham or the 30 down to 15.

Just yesterday, I was making large donations of eggs to village projects, and I was NOT experiencing any issues with suddenly no longer being able to downgrade. What was different yesterday was that I would downgrade the eggs until I had a stack of the desired level eggs, then open the project board, donate the one stack of eggs, close the project board, and proceed downgrading the eggs. I did not have to relog once! (Unlike a few days ago, when I had to relog 2-3 times because it suddenly stopped working!)

In case it makes any difference, I was NOT using the hotbar to downgrade the eggs. Instead, I clicked on the "hand" icon at the bottom of my open bags and then single-clicked on the eggs. (Obviously, this is on pc.)

This bug is definitely a doozy! I would be interested in hearing if anyone is able to reproduce it on demand, as this is the first step in fixing any bug.

 

[Phergus]

This bug is definitely a doozy! I would be interested in hearing if anyone is able to reproduce it on demand, as this is the first step in fixing any bug.

I've been hitting it pretty consistently but not really on demand. I also typically have the project window open simultaneously, but I usually drag over multiple stacks in a row and not as I get a full stack. Next time it happens I'll bug report it just in case there is some useful info passed on to the devs that way.

 

[Sinjin]

How ‘breaking down’ works on mobil is… when you use the quickbar to break down a stack stack, it removes the items from the stack with the fewest number of items, regardless of which stack you ‘used’.

So, if you have a quickbar full of full stacks and I bag full of stacks missing one item… you can use the quickbar to break down all the stacks (without having to ‘reload’ the quickbar)… and it won’t take any items from the quickbar stacks until all the partial stacks are consumed. If all stacks have the same number of items, it picks (what appears to be) a random stack.

 

[Phergus]

Yesterday was Pelts day in the village so I had lots of opportunities to trigger the bug. On the first character, I used my normal method of clicking 3-4 times per second and got it stuck fairly quickly. Moving the stack to a quickslot and was able to proceed as normal but dropped back to about 2 keypresses per second and finished his stacks without a problem. Transferred all other pelts to my main (7+ stacks @ lvl 90) and downgraded all the way to the 2nd and then the 3rd tiers without further issue by limiting mouse clicks to ~2/sec. Only one data point but it does suggest that it is a timing issue with the client/server communication and we already know that there have been a lot of changes recently server side which has brought us the annoyance of rebooting the servers daily.

I did file a bug report for the initial hang on the first character.

 

[Phergus]

Follow up...

Since the latest patch, I've had Pelt and Egg turn-in days with no issues downgrading. Downgrading cycle time was much faster as well. Yesterday was Fleece day again and had several instances of stacks getting stuck. I found that just splitting the problem stack into a new stack slightly larger than the remaining old stack allowed me to start reducing again from the new stack. Swapping methods, hotkey vs mouse-click, also worked as before. Today was Ham day and had no problems but unlike Fleece & Pelts where I will fill up the bottom two tiers typically my Ham quantities are much lower only partially filling the bottom tier. So quite a bit less traffic was generated to the server.

I did see the issue while gathering with stacks not registering the gathered materials and requiring a log off/on to get the inventory to update properly.

 

[IrishElf]

So weird, I just did a bunch of items yesterday (on PC) without any issues.
I used the pointer within my inventory. Maybe post what method you used that failed?

 

[Dis]

I actually had this happen just this morning with some fleece.

 

[Phergus]

I used the pointer within my inventory. Maybe post what method you used that failed?

Most recently it was using the pointer on stacks in inventory but in the past, this has happened with both hotkeys and the pointer during the same session.

 

[Phergus]

Today was Fleece day again and once again multiple occurrences of downgrading getting stuck. Starting at 5 stacks of level 90 fleece I made it down to all lvl 60 stacks before it glitched several times while doing the 60s. After that, I kept my click rate lower and made it the rest of the way.

 

[Ozul]

The quick bar menu on mobile device is bugged for all downgraded levels of items and usable items. Mana pots on quick menu are frozen in random times during combat and it won’t allow me to use them at all. I stop and change them over to a new slot to be able to use them. Issue is the open slot cannot be replaced with any spell till after the raid/combat zone is done with teleporting out. Yea bug reported it. Looks like random slots for quick slots are randomly not working at all and it’s not a problem with the materials downgrading it’s the slots. Mana pots are useable items and spells too. Noticed some spells are Frozen as well and I thought it was lag.

 

[Phergus]

Update: With the last couple Fleece/Pelt days we did not encounter a "stuck" stack when downgrading. The recent patches appear to have fixed the issue and the speed is back up as well.