Tiberius

Neonga Nation
Forum Moderator
Last edited
Hello,

all our servers are not available at the moment. We are investigating the issue, but this is unfortunately all we can tell you at the moment and there is no ETA when the servers will be back. We will keep you informed once we have any further details.

Thank you for your understanding and your patience!
 

Tiberius

Neonga Nation
Forum Moderator
No. It looks like there is/was an outage at an internet exchange point pretty close to our servers so while our servers were not down, you couldn't reach them from the outside. But my traceroute looks better now and I can also log in again (from Europe).

If you still can't log in, please give it a few minutes and try again.
 

Agber

Citizen
Characters
Elibana, treesplit, Sister Edith, Little Syb, Parabola
Platform
PC
Well got back on now.
 

Queeny

Citizen
Royal Guardian
I can't get in, all my chars are in Paradise town, and it says load zone failed, the zone town is full right now.
If I enter through raid, I get in, but once I leave raid, again I can't enter.
 

Firebird

Wizard
Platform
PC
Last edited
My alt can't get in to Renegade city on US3 , takes me back to log in. Others seem ok so far. Seems like a village problem, the ones outside of villages can get on. I can only get some on by going straight to raids from log in , then to event , then through portal to ardent!!!! Still cant get in village tho.
 
Characters
BashaDrake, Elmeti, Knytro
Platform
Android
Last edited
My alt in Renegade village also gets booted back to login screen. My chars in Tempest village and the Oasis hang up at the traveling screen. My char in Zorian Bountylands got in.
Update, my char in the EZ was able to log in. I didn't try changing zones with him.
 

Tiberius

Neonga Nation
Forum Moderator
We are investigating why some zones on some servers are experiencing technical problems at the moment and if this is connected to the earlier serverwide problem or not. Unfortunately that's all I can tell you at the moment. More news once we know more.
 

YumYoumie

Shaman
Platform
PC
Hello,
I am unable to log into the character page.
Thank you
(Translated by Google Translate)
 

Majenta

Villager
Forum Moderator
Platform
PC
Last edited
Workaround to at least get in game for those unable to log in.

Enter a raid, then use world map to log in to a zone that is up. On EU1, that includes Trader's Path or Thriving Isles. Note both Ardent City and Summer's Hollow are down on EU1.

On US1, Ardent is up.

On US2, Ardent is up.

On US3, Ardent is up.

On EU2, Ardent is up.

Credit to Celestiara on EU1 who gave me the idea.
 

Zorlan

Citizen
Platform
iOS, PC, Steam
Still no access through Steam. When starting the game I see an "ERROR" message with an OK button during initilisation and then nothing more happens.
 

Majenta

Villager
Forum Moderator
Platform
PC
Steam worked fine for me. (Apart from the fact that I can only log one char in because all the others are in zones that are down right now.)
 

spikey

Squirrel
Characters
Joan of Dark, Inola & others
Platform
PC
Can get online and into Ardent, Summer's Hollow, guild village etc (y)
 
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