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Hello,
all our servers are not available at the moment. We are investigating the issue, but this is unfortunately all we can tell you at the moment and there is no ETA when the servers will be back. We will keep you informed once we have any further details.
Thank you for your understanding and your patience!
all our servers are not available at the moment. We are investigating the issue, but this is unfortunately all we can tell you at the moment and there is no ETA when the servers will be back. We will keep you informed once we have any further details.
Thank you for your understanding and your patience!
No. It looks like there is/was an outage at an internet exchange point pretty close to our servers so while our servers were not down, you couldn't reach them from the outside. But my traceroute looks better now and I can also log in again (from Europe).
If you still can't log in, please give it a few minutes and try again.
If you still can't log in, please give it a few minutes and try again.
Agber
Citizen
Characters
Catweazel, treesplit, Sister Edith, Little Syb, Parabola
Platform
- PC
I can't get in, all my chars are in Paradise town, and it says load zone failed, the zone town is full right now.
If I enter through raid, I get in, but once I leave raid, again I can't enter.
If I enter through raid, I get in, but once I leave raid, again I can't enter.
Firebird
Wizard
Platform
- PC
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My alt can't get in to Renegade city on US3 , takes me back to log in. Others seem ok so far. Seems like a village problem, the ones outside of villages can get on. I can only get some on by going straight to raids from log in , then to event , then through portal to ardent!!!! Still cant get in village tho.
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My alt in Renegade village also gets booted back to login screen. My chars in Tempest village and the Oasis hang up at the traveling screen. My char in Zorian Bountylands got in.
Update, my char in the EZ was able to log in. I didn't try changing zones with him.
Update, my char in the EZ was able to log in. I didn't try changing zones with him.
We are investigating why some zones on some servers are experiencing technical problems at the moment and if this is connected to the earlier serverwide problem or not. Unfortunately that's all I can tell you at the moment. More news once we know more.
YumYoumie
Shaman
Platform
- PC
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Workaround to at least get in game for those unable to log in.
Enter a raid, then use world map to log in to a zone that is up. On EU1, that includes Trader's Path or Thriving Isles. Note both Ardent City and Summer's Hollow are down on EU1.
On US1, Ardent is up.
On US2, Ardent is up.
On US3, Ardent is up.
On EU2, Ardent is up.
Credit to Celestiara on EU1 who gave me the idea.
Enter a raid, then use world map to log in to a zone that is up. On EU1, that includes Trader's Path or Thriving Isles. Note both Ardent City and Summer's Hollow are down on EU1.
On US1, Ardent is up.
On US2, Ardent is up.
On US3, Ardent is up.
On EU2, Ardent is up.
Credit to Celestiara on EU1 who gave me the idea.
Zorlan
Citizen
Platform
- iOS
- PC
- Steam
Still no access through Steam. When starting the game I see an "ERROR" message with an OK button during initilisation and then nothing more happens.
Steam worked fine for me. (Apart from the fact that I can only log one char in because all the others are in zones that are down right now.)
Hi, Everyone,
We are aware of the issue, and will have it corrected within the next few hours. Thank you for your patience. In the mean time, please see Majenta's post for a workaround to enter the game.
We are aware of the issue, and will have it corrected within the next few hours. Thank you for your patience. In the mean time, please see Majenta's post for a workaround to enter the game.
As of right now, we are rebooting EU1. Once we are satisfied that the issue is resolved for EU1 players, we will do the other servers.
