Server connection timeout

[Stenlar1970]

Hello all,
I am wondering if anyone has had this problem? I am currently running my mobile phone internet, I have 5g service with a great unlimited plan on team mobile. I keep getting frozen in game, then get a server connection timeout. Does the server actually monitor connection speed then if low boot you off the server? I question this because i think i seen this discussed prior sometime ago. Thank you everyone for your support and guidance!

Sten, INC

 

[Ozul]

I would recommend seeing if your phone needs updating and if it does proceed to so that. If that doesn’t work, check your phone memory and delete anything to free up space so you have less memory since the phones processing speed isn’t great.
If you have done both of these and the game still freezes then it’s the game and not your phone or internet! I would maybe update the app by deleting the game and reinstalling it. If this still doesn’t work it’s not your phone but the application server app which it has a glitch or cannot support many people online at once.

 

[Sinjin]

Hello all,
I am wondering if anyone has had this problem? I am currently running my mobile phone internet, I have 5g service with a great unlimited plan on team mobile. I keep getting frozen in game, then get a server connection timeout. Does the server actually monitor connection speed then if low boot you off the server? I question this because i think i seen this discussed prior sometime ago. Thank you everyone for your support and guidance!

Sten, INC

The client and server are sensitive to network transmission delay, but they don’t boot you if it goes about a specific number of milliseconds. What happens is, the client routinely syncs with the server and will drop your connection after a certain number of missed updates. The distinction is subtle, but the important part is this… it can (and often does) recover without the player knowing about it. The one glaringly obvious symptom you see is rubberbanding. If you’re banding about, you’re on the ragged edge of ‘acceptable’ network connectivity.

On mobil, you can have a bad, laggy, no-good gaming session when network is poor, and still not be bad enough to disconnect for just ‘slow connection’… but there are some things you can check (which depend on your OS, to some degree).
- You’ll want to turn ‘network switching’ (the setting that tells the device to swap between WiFi and wireless when it detects its WiFi is a sketchy connection.)
- If you’re tabbing out to access wiki or discord, consider docking the app instead. You get both onscreen at the same time (but it’s dependent on your mobil OS) and don’t have to worry about ‘getting back to V&H’ before it times out.

 

[Stenlar1970]

Hello all,
I am wondering if anyone has had this problem? I am currently running my mobile phone internet, I have 5g service with a great unlimited plan on team mobile. I keep getting frozen in game, then get a server connection timeout. Does the server actually monitor connection speed then if low boot you off the server? I question this because i think i seen this discussed prior sometime ago. Thank you everyone for your support and guidance!

Sten, INC

Thank you! Will check on this

 

[Stenlar1970]

The client and server are sensitive to network transmission delay, but they don’t boot you if it goes about a specific number of milliseconds. What happens is, the client routinely syncs with the server and will drop your connection after a certain number of missed updates. The distinction is subtle, but the important part is this… it can (and often does) recover without the player knowing about it. The one glaringly obvious symptom you see is rubberbanding. If you’re banding about, you’re on the ragged edge of ‘acceptable’ network connectivity.

On mobil, you can have a bad, laggy, no-good gaming session when network is poor, and still not be bad enough to disconnect for just ‘slow connection’… but there are some things you can check (which depend on your OS, to some degree).
- You’ll want to turn ‘network switching’ (the setting that tells the device to swap between WiFi and wireless when it detects its WiFi is a sketchy connection.)
- If you’re tabbing out to access wiki or discord, consider docking the app instead. You get both onscreen at the same time (but it’s dependent on your mobil OS) and don’t have to worry about ‘getting back to V&H’ before it times out.

Awesome Sin! Greatly appreciated!

 

[Stenlar1970]

I would recommend seeing if your phone needs updating and if it does proceed to so that. If that doesn’t work, check your phone memory and delete anything to free up space so you have less memory since the phones processing speed isn’t great.
If you have done both of these and the game still freezes then it’s the game and not your phone or internet! I would maybe update the app by deleting the game and reinstalling it. If this still doesn’t work it’s not your phone but the application server app which it has a glitch or cannot support many people online at once.

Ty Ozul! Ill test it out.

 

[Jalandra]

Hello all,
I am wondering if anyone has had this problem? I am currently running my mobile phone internet, I have 5g service with a great unlimited plan on team mobile. I keep getting frozen in game, then get a server connection timeout. Does the server actually monitor connection speed then if low boot you off the server? I question this because i think i seen this discussed prior sometime ago. Thank you everyone for your support and guidance!

Sten, INC

I've had this a few times since the server reboot a couple of weeks ago. The interface freezes and no buttons can be pressed. Even those in cooldown freeze with the display showing cooldown has stopped at the point it happened. Also, if I send chat when this happens the chat doesn't display to me but people can still see my chat. I can still move around using the arrow keys (on pc). Shortly after I get booted to character select and can log back in immediately with everything then working as it should. I bug reported it last week. I asked in wc and others have also had this issue.

 

[Firebird]

Happens to me a few times also. I bug reported it .

 

[Dis]

I've had it on PC too. Click all feats and they turn green, character can still run around but can't fight or interact with anything. Yes, I bug reported it.

 

[Inasani]

Many, many players at EU2 have this also. We were bugreporting it a lot (after the last patch/hotfix) but then our mod told us, that she was contacting the devs and they said "its not the game, its something else like bad network in our country" ... Interesting to see, that is not only in Germany and on other servers too.

 

[Tiberius]

Many, many players at EU2 have this also. We were bugreporting it a lot (after the last patch/hotfix) but then our mod told us, that she was contacting the devs and they said "its not the game, its something else like bad network in our country" ... Interesting to see, that is not only in Germany and on other servers too.

In an online game with several thousand simultaneous players, a small percentage of them will always have connection problems, and there is little we can do about them as server operators.

Most of our players are thousands of miles away from our server, currently all our servers are located in Canada, and to play a game like ours we are talking about a required continuous data stream with latencies in the millisecond range. The data goes through the networks of different operators and something can go wrong, which is often out of our control.

Of course, this can never be ruled out, even if it is extremely rare, which is why we always check our servers in the event of frequent reports of connection problems. In addition to the normal monitoring of our servers, which is always running anyway and automatically alerts us to problems. In such a case we will of course inform you about it. It wouldn't do any good if we didn't do that and simply ignored problems in our sphere of influence. We want you to be able to play as well and as error-free as possible.

 

[Inasani]

But this problem (green attack buttons, be ingame, can move, can write - but no message appear but other can read it etc and dc after a while) we had NOT since one year and it came up again after the last patch/hotfix for many players not only a percentage that always have connection problems. And what we got as an answer, was: "thats not the game, its something else" (not our problem/problem solved for us.) But its very strange, that this problem is on quite all server and started after last patch, or not?

 

[Tiberius]

All I can tell you is that we take reported connection issues seriously and investigate them when we receive complaints. If we then tell you that there's no problem with our server, it's really because we checked everything to the best of our knowledge and really came to this conclusion. We usually also receive traceroutes from players who confirm that there's a connection problem somewhere on the route from your device to our server. (Like on that day you mentioned when our DE mod told you the massive lag on EU2 was not a problem on our server. There was a large scale internet malfunction in France that led to high packet loss for all internet traffic routed through Paris on that day and that affected gameplay for a ot of European players).

Edit: But please continue to send in bug reports if you have problems, since this will help us identify any problems we might have on our server. Bug reports automatically include error logs and other technical data without you having to do anything, so we prefer bug reports over support tickets.

 

[Jalandra]

This is still happening. I was fighting Ravelle in flood cloister when interface and all cooldowns froze. I could move around but that was all. As usual a few seconds later I got booted but could log back on immediately but as I was doing a solo raid it had ended. It has, again, been bug reported.

 

[Halleebell]

So this happened a year or so ago I’d have crazy lag in certain zones. I was told it was probably my side of things but it was only happening in certain zones. The game got a patch some time after and the problems stopped. So though it might be some of our side I think it has probably more to do with something in the game.
I do get the same things the other players are talking about. Not a lot but every now and again.
whatever it is has never happened before like this. I can run, jump even look like I’m hitting a node but nothing comes out, no feats work. Ohh but the bosses can kill me and I’m watching it happen. Whatever they did to try to “fix” lag (I don’t fault them for it) has done some weird things in game.