How to obtain a traceroute

Ivar Hill · Mar 5, 2019

You may be asked by support to provide a traceroute log, in case there are network issues preventing the game from functioning normally. Please see below for detailed instructions on how to do this.

I’m playing on PC.
If running the game on PC, unless otherwise asked you should use WinMTR to provide us with information. Here is how to do this:

Download WinMTR here: https://sourceforge.net/projects/winmtr/files/latest/download
Right-click the downloaded file and choose “Extract All”.
In the folder that appears, open WinMTR-v092 (the number might vary) -> WinMTR_x64 -> WinMTR.exe.
In the “Host” field, enter "moconnect.net" (without the quotes).
Press “Start” and let it run for 1 minute.
Once done, click “Copy text to clipboard”, then paste it where requested.

I’m playing on mobile.
If on mobile, you can use a traceroute app to get the same information. There are many free apps available, such as these:

iOS: iNetTools
Android: TracePing

If you would prefer to use another app, make sure you use one that provides information on packet loss as this is important for us to troubleshoot issues.

Paranoia · Mar 5, 2019

Even though it's not officially supported, some players run v&h on a debian/ubuntu/mint Linux system (thanks to wine).

Most likely MTR is already pre-installed on your system, otherwise you'll find MTR in your repository and can install it from there with that graphical frontend. But if you for whatever reason want to install that tool using your terminal (my preferred way), than just open a terminal and type "sudo apt-get install mtr". The system will ask you for your password and the installation will be done in a few seconds.

After that program is installed, just type "mtr IPadress" (pls type one of the server IPs from the posting above instead of IPadress) and hit the enter key. Now you see all the output a developer needs. Just copy/paste or provide a screenshot. Thank you.

---

For users of fedora the package manager is named yum (yum install mtr), arch users have pacman (pacman -S mtr), and so on and so forth. But if you are using one of those systems, one could assume you know how to obtain trace routes or where to find help.

Anthem · Jun 11, 2019

May we please have the new IP address for the servers?
I am having a hard time staying connected and wanted to try a traceroute.

Ivar Hill · Jun 11, 2019

Updated the original post with current information.

Anthem · Jun 11, 2019

Thanks Very much Ivar!

When I run the program with moconnect.net as host, I see no information. Both when I was having problems connecting to the servers and now that my problem is gone.

Joleen · Jan 10, 2020

Hi Ivar, I need your help. I'm running the game on a 3 year old gaming laptop which still functions quite well, and I use a wired mouse. I have xfinity cable, connected via LAN and my speeds are excellent (actually faster than my provider promises), and I have a brand new Netgear modem - However, I am getting packet loss notifications from the game. I am having dc's, suddenly going from about 50 fps to 5 after switching toons or porting.

I spent 30 minutes on the phone yest with my provider and they see nothing wrong on their side. I ran a traceroute and below are the results.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 42 | 42 | 0 | 1 | 16 | 0 |
| 96.120.52.177 - 0 | 42 | 42 | 0 | 5 | 16 | 0 |
| 68.86.151.197 - 0 | 42 | 42 | 0 | 7 | 31 | 2 |
|ae-20-ar02.nashville.tn.nash.comcast.net - 0 | 41 | 41 | 0 | 5 | 16 | 9 |
|be-22909-cr02.350ecermak.il.ibone.comcast.net - 0 | 41 | 41 | 11 | 18 | 32 | 32 |
|be-1302-cs03.350ecermak.il.ibone.comcast.net - 0 | 41 | 41 | 15 | 18 | 32 | 15 |
| 96.110.37.10 - 0 | 41 | 41 | 15 | 17 | 31 | 16 |
| be100-153.chi-5-a9.il.us - 0 | 41 | 41 | 31 | 35 | 47 | 31 |
| be100-1324.bhs-g2-nc5.qc.ca - 0 | 41 | 41 | 31 | 42 | 52 | 47 |
| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 |
| ip71.ip-54-39-44.net - 0 | 41 | 41 | 31 | 39 | 48 | 47 |
|________________________________________________|______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )

Ivar Hill · Jan 10, 2020

@Joleen - could you send in a CS ticket where you attach the above traceroute log?

Joleen · Jan 11, 2020

Sure can!

Diamondlocks · Jul 1, 2020

In Windows 10 you can find Command Prompt to do the above, no need to download anything: Start/Windows Systems/Command Prompt. TYPE: tracert[space]moconnect.net[enter] (and you can select and copy from Command Prompt now, too). Do the game servers reside in Canada? I just think it's odd that I live in Coos County, a couple counties over from Eugene, but my internet access to V&H gets routed through Canadian hubs... anyway, there is still a triple delay of timeouts in Quebec right before it finally lands on the target address:
Tracing route to moconnect.net [54.39.44.71]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 16 ms 13 ms 11 ms 096-034-110-052.biz.spectrum.com [96.34.110.52]
4 26 ms 23 ms 26 ms 096-034-107-124.biz.spectrum.com [96.34.107.124]
5 21 ms 14 ms 31 ms 096-034-108-160.biz.spectrum.com [96.34.108.160]
6 27 ms 38 ms 29 ms bbr01snjsca-bue-1.snjs.ca.charter.com [96.34.2.252]
7 23 ms 23 ms 31 ms prr02snjsca-bue-2.snjs.ca.charter.com [96.34.3.93]
8 31 ms 24 ms 25 ms be100-103.sjo-sv5-bb1-a9.ca.us [178.32.135.92]
9 27 ms 24 ms 24 ms be100-1368.pao-sv8-bb1-a9.ca.us [178.32.135.158]
10 81 ms 72 ms 77 ms chi-5-a9.il.us [198.27.73.227]
11 99 ms 222 ms 92 ms be100-1324.bhs-g2-nc5.qc.ca [192.99.146.140]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 88 ms 89 ms 92 ms ip71.ip-54-39-44.net [54.39.44.71]

Imp · Jul 2, 2020

Diamondlocks said:
Do the game servers reside in Canada

They are in Canada.

Lucas Crowalker · Jul 20, 2020

Are you talking about it saying cannot connect to the login server, please try again?

Joleen · Dec 2, 2020

Is the traceroute information still current?

Ivar Hill · Dec 2, 2020

It should be, yes.

GoGoGadget · Mar 16, 2021

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| dna.mokkula - 1 | 835 | 834 | 1 | 13 | 4101 | 1 |
| 213-243-152-41.bb.dnainternet.fi - 14 | 555 | 481 | 16 | 42 | 2287 | 32 |
| 213-243-152-33.bb.dnainternet.fi - 1 | 832 | 830 | 17 | 42 | 4359 | 30 |
| hel7-sr22.dnaip.fi - 1 | 824 | 820 | 17 | 43 | 4420 | 30 |
| hel5-tr1.dnaip.fi - 1 | 831 | 828 | 27 | 50 | 2643 | 41 |
| tur4-tr1.dnaip.fi - 1 | 828 | 824 | 26 | 49 | 2299 | 53 |
| tuk2-sr1.dnaip.fi - 1 | 831 | 828 | 26 | 50 | 2437 | 34 |
| ae64.edge1.Stockholm1.Level3.net - 1 | 828 | 825 | 26 | 52 | 4416 | 30 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| fra-5-a9.de.eu - 1 | 828 | 824 | 59 | 81 | 2384 | 71 |
| fra-fr5-sbb1-nc5.de.eu - 12 | 589 | 524 | 57 | 82 | 1909 | 62 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| fra-fr5-sbb1-nc5.de.eu - 10 | 607 | 547 | 57 | 90 | 2839 | 61 |
| be103.rbx-g1-nc5.fr.eu - 1 | 828 | 825 | 58 | 86 | 4441 | 70 |
| lon-thw-sbb1-nc5.uk.eu - 1 | 832 | 830 | 63 | 88 | 4364 | 77 |
| be100-1295.nwk-1-a9.nj.us - 1 | 828 | 825 | 128 | 155 | 4503 | 141 |
| be102.bhs-g1-nc5.qc.ca - 1 | 824 | 820 | 134 | 166 | 4670 | 148 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 |
| ip71.ip-54-39-44.net - 1 | 829 | 826 | 133 | 156 | 2985 | 152 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

神一样的人 · Sep 22, 2021

"Ivar Hill said:
You may be asked by support to provide a traceroute log, in case there are network issues preventing the game from functioning normally. Please see below for detailed instructions on how to do this.

I’m playing on PC.
If running the game on PC, unless otherwise asked you should use WinMTR to provide us with information. Here is how to do this:

Download WinMTR here:https://sourceforge.net/projects/winmtr/files/latest/download

Right-click the downloaded file and choose “Extract All”.

In the folder that appears, open WinMTR-v092 (the number might vary) -> WinMTR_x64 -> WinMTR.exe.

In the “Host” field, enter "moconnect.net " (without the quotes).

Press “Start” and let it run for 1 minute.

Once done, click “Copy text to clipboard”, then paste it where requested.

I’m playing on mobile.
If on mobile, you can use a traceroute app to get the same information. There are many free apps available, such as these:

iOS: iNetTools

Android: TracePing

If you would prefer to use another app, make sure you use one that provides information on packet loss as this is important for us to troubleshoot issues.

管理员，我真的很抱歉。我希望你能帮我一个忙。也许这会给你带来一些麻烦，但我还是希望你能帮助我。我愿意付出任何代价作为回报。因为我是中国玩家，我的英语能力真的很差，所以我看不懂官方的游戏论坛。所以我希望你能帮我联系官方客服。事情是这样的，我的三个朋友，他们都被封了，甚至有一个球员的账户被注销了。他们遭到了一位帐户为(mod edit)的中国管理员和另一位名叫艾米·哈布的玩家的报复。因为他们退出了公会，拿走了他们共享的资源和设备，中国管理员，我对他们怀恨在心，对他们进行报复。我的英语能力太差了。我真的不知道如何向官方报告这一情况，所以我希望管理员能在你家门口帮助我们。

Ivar Hill said:
You may be asked by support to provide a traceroute log, in case there are network issues preventing the game from functioning normally. Please see below for detailed instructions on how to do this.

I’m playing on PC.
If running the game on PC, unless otherwise asked you should use WinMTR to provide us with information. Here is how to do this:

Download WinMTR here: https://sourceforge.net/projects/winmtr/files/latest/download

Right-click the downloaded file and choose “Extract All”.

In the folder that appears, open WinMTR-v092 (the number might vary) -> WinMTR_x64 -> WinMTR.exe.

In the “Host” field, enter "moconnect.net" (without the quotes).

Press “Start” and let it run for 1 minute.

Once done, click “Copy text to clipboard”, then paste it where requested.

I’m playing on mobile.
If on mobile, you can use a traceroute app to get the same information. There are many free apps available, such as these:

iOS: iNetTools

Android: TracePing

If you would prefer to use another app, make sure you use one that provides information on packet loss as this is important for us to troubleshoot issues.

Hi, administrator, I'm really sorry. I hope you can do me a favor. Maybe it will cause you some trouble, but I still hope you can help me. I'm willing to pay any price as a reward. Because I am a Chinese player, my English ability is really poor, so I can't understand the official game forum. So I hope you can help me to contact the official customer service. The thing is, my three friends, They were all sealed, and even one player's account was cancelled. They were retaliated by a Chinese administrator whose account is (mod edit), and another player named Aimi hab. Because they quit their guild and took away the resources and equipment they shared, the Chinese administrator, I held a grudge against them and retaliated against them. My English ability is too poor. I really don't know how to report this situation to the official, so I hope the administrator can help us at your door.
Can your administrators ban a person's account at will? This will only make us lose our enthusiasm for this game. There is also an account, (mod edit), which was also punished by being banned for 6 days. I really want to know what mistakes I made.

Vladimir2712 · Sep 24, 2021

Будьте добры подскажите пожалуйста , что можете сказать о моей проблеме. Я не понимаю в сетях ничего. Саппорт уже более 3 недель ведёт со мной неадекватную переписку. Мне даже пришлось отменить подписку чтобы даром не платить за не оказанную услугу. ПО факту у меня не запускается патч или программа установки игры. Нет отзыва с самого сервера. ПОсмотрите пожалуйста мою трассировку кто понимает в этом. Заранее спасибо!

shiryo · Dec 9, 2021

Hi admins,
can you all look into it? i'm facing a lot of packet losses on your server. if your server has no issues, would be possible to obtain a reverse trace on your end so that i can check with my ISP regarding it. you can reserve trace back to the 2nd hop.

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 192.168.1.1 - 0 | 6566 | 6566 | 0 | 0 | 1 | 0 |

| 45.121.84.2 - 0 | 6562 | 6562 | 0 | 9 | 196 | 2 |

| j-tr-ff-01.vqbn.com - 0 | 6564 | 6564 | 185 | 194 | 391 | 188 |

| decix2.routers.ovh.net - 1 | 6547 | 6543 | 185 | 196 | 460 | 188 |

| No response from host - 100 | 1313 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 1313 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 1313 | 0 | 0 | 0 | 0 | 0 |

| be103.rbx-g1-nc5.fr.eu - 1 | 6550 | 6547 | 195 | 200 | 333 | 198 |

| No response from host - 100 | 1313 | 0 | 0 | 0 | 0 | 0 |

| be100-1295.nwk-1-a9.nj.us - 1 | 6434 | 6401 | 271 | 273 | 293 | 274 |

| be102.bhs-g1-nc5.qc.ca - 1 | 6442 | 6411 | 258 | 301 | 596 | 283 |

| No response from host - 100 | 1313 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 1313 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 1313 | 0 | 0 | 0 | 0 | 0 |

| ip71.ip-54-39-44.net - 14 | 4302 | 3736 | 252 | 278 | 287 | 279 |

|________________________________________________|______|______|______|______|______|______|

How to obtain a traceroute

Ivar Hill

Paranoia

Anthem

Ivar Hill

Anthem

Joleen

Ivar Hill

Joleen

Diamondlocks

Imp

Lucas Crowalker

Joleen

Ivar Hill

GoGoGadget

神一样的人

Attachments

Vladimir2712

Attachments

shiryo