Compensation Gifts Have Been Distributed!

[Sarah Otter]

Hello, Everyone,

We have just implemented the Compensation Plan for all players! Thank you to our fantastic community for all of your support during the two weeks when our game servers were down! We hope these rewards will fairly compensate you all for the loss of play time, as well as the emotional distress it caused.

A couple of important things to note:

• The Highwayman outfit is not a part of this package, and will be given to players during the new expansion.
• We have already defined active players as any player who has played since January 1st, 2019. However, for technical reasons, we also had to add a further limitation which is an "Active Character". This means certain characters on your account may get the rewards while others may not. We have defined this as any character that was at least one of the following on February 13th (the date of the last backup):
  • Level 3 or higher in combat skill.
  • OR Level 10 or higher in any gathering, crafting, or village skill.
  • OR Has performed any rebirth.
• Players with characters on multiple servers, will receive the calendar rewards so long as at least one character on that server is ‘Active’ as per the rules laid out above (One character per account per server.)
• The Legendary Gear chests will expire on April 1, 2019. Players do need to open them before then, and be sure to choose wisely which character you would like them to go to.

Here again, is the list of reward items and categories:



All items were automatically sent to your inventories. So if you had full bags, please be sure to check your Overflow Bag. (Crowns were automatically added to your balances.)

Please Note: Calendar Rewards were sent to the first character listed in account ID's.

Thanks again, everyone, for your incredible patience during the craziness!

 

[Ekimie]

4 days early!! you guys rock!

 

[Nadiria]

@Ekimie is right!

This is so awesome - and it needs to be said again that NO OTHER GAME COMPANY would have been so transparent, so available, and so very generous. My "distress" in not being able to play was trivial compared to what the Otters went through, but through everything, they kept us Players at the top of every list Damon made!

Thank you, Otters. You are the best!

 

[Queeny]

ty guys, just 1 thing : for people who are looking for the legendary stuff and the calendar stuff mentioned above : they are at the all in the bags of your first char on your list - which is not necessarily one's primary char

Like I have a char that I made years ago and not really have played a lot and all that stuff went into his bags - but no problem of course it was transferrable.

Just wanted to write this before people might say : I didn't get my calendar/legend stuff.

Anyway tyvm devs
Take a little break now

 

[Xorion]

I literally said "Holy Crap!" When, I logged in! Cuz normally my inventory is empty! Whoa, buddy! Thank you so much, guys. I know this has been a terrible time for you folks. So, I really appreciate you putting up with all of our whining, etc, lol.

 

[BellaBee]

Vielen Dank

 

[Panthera]

I was sooo pleased to see the calender rewards go to all servers (I had been mooning thinking the rewards (in particular the premium shards) would only go to one characters server and my other active players server would miss out).

 

[BadgerReborn]

is there no limit to OtterAwesomness.
simply the best !!!!

 

[PlatinumPlatypus]

You are awesome, thank you!

 

[William Hououin]

Wow
It’s impressive to see all those goodies in my inventory !

Thank you very very much !

 

[RenoPwns]

How come I never received mine? My character is lvl 40, I have rebirthed once, and I received nothing.

 

[XMerlindaX]

How come I never received mine? My character is lvl 40, I have rebirthed once, and I received nothing.

Did you look in your backpack?

 

[Kookaburra]

How come I never received mine? My character is lvl 40, I have rebirthed once, and I received nothing.

And check all of your characters - even rarely played toons.

 

[Salem Ruse]

How come I never received mine? My character is lvl 40, I have rebirthed once, and I received nothing.

Was your account and that character made and played prior to the hack?

 

[Mutsie]

Please also make sure to check your other characters inventory on the same acount.

 

[RenoPwns]

I've had this account and toon since 2017 (I have the spectral horse mount from the Halloween event that year). I stopped playing for a while cause of my job, and just started again a little over a week ago. I checked all bags, I only have one other toon that I made a few days ago as an alt (and I obviously don't expect that toon to receive anything), but my main should have some stuff considering I meet all the previous req's.

 

[Salem Ruse]

I've had this account and toon since 2017...but my main should have some stuff considering I meet all the previous req's.

If you fit all of the "Active Character" requirements listed above and didn't get it, sub a cs ticket.

 

[PlatinumPlatypus]

If you just started playing again a week ago, then unfortunately you dont meet the active play requirement. It says in the first post that "Active" is from January 1st, 2019.

 

[RenoPwns]

Dang, I was hoping because my acct was older than that, that they would still give me compensation. That's what I get for taking a break and coming back right after the servers were fixed I guess.

 

[Rizzo Celestone]

Thank you so much!!!
Just wondering if there is a way to get the 4th ruby for the special item. I had just recently finished the new player calendar gifts so not sure if I had claimed one yet but only have 3 in my bag. Or it was new player goof and I sold it thinking it was just a regular gem, so my bad then.

Want to say how much I've already grown to love the game in the short time I've been playing and how much I enjoyed the livestreams. It was nice to see the people behind the game as well as the little insights into the makings. Thank you again!